Prepay Plan / Account Support
Set up your mobile for the internet and MMS messages
Voicemail
Other Support Questions
- Are Kogan Mobile PCI Compliant?
- Can I change my personal details online?
- Can I contact One NZ to help me with my issues?
- Can I divert calls to another number?
- Can you block my inbound or outbound calls?
- Do I get a discount if I refer my friend to Kogan Mobile?
I'm having issues while roaming overseas
Network Information
How can I cancel, change or put my plan on hold?
Refunds
- Can I receive a refund on any unused entitlements?
- How do I cancel my Prepay Plan?
- How do I get my money back as I am leaving Kogan Mobile?
- I have changed my mind about Kogan Mobile - I want a refund?
- My phone didn't work while roaming - I want a refund
- My phone has never worked since joining Kogan Mobile - I need a refund
Prepay Plan Auto Renewal
I'm having issues with my phone, Kogan Mobile SIM card, Prepay Plan or payment.
- How do I change the credit/debit card being billed?
- I am receiving an error message when sending an SMS?
- I am receiving an error message when trying to call out?
- I can’t access information about my Prepay Plan via the customer dashboard?
- I can’t call overseas numbers?
- I have a Prepay Plan, however, I’m not able to call, text or use data?