Other Support Questions

Other miscellaneous support related questions.

• Are Kogan Mobile PCI Compliant?
• Can I change my personal details online?
• Can I contact One NZ to help me with my issues?
• Can I divert calls to another number?
• Can you block my inbound or outbound calls?
• Do I get a discount if I refer my friend to Kogan Mobile?
• Do you have any loyalty programs?
• Do you offer best mates?
• Do you repair handsets?
• Does Kogan Mobile have retail stores I can visit for support?
• Does Kogan Mobile provide my information to any 3rd parties?
• How can I hide or show my caller ID?
• How do I stop marketing emails and texts from Kogan Mobile?
• How is Kogan.co.nz different to Koganmobile.co.nz?
• I didn’t receive any welcome text?
• I need SMS/inbound call/outbound call content or information - how do I get access to this?
• I need urgent help, who can I contact?
• I wrote to you but I haven’t heard back about my issue?
• Is there an age requirement for Kogan Mobile Prepay Plans?
• My Kogan Mobile number was deactivated. Can I get it back?
• What are your operating hours?
• What are your Terms and Conditions?
• What is your privacy policy?
• What’s your relationship with One NZ?
• Why can’t you help me with my handset issue?
• Why don’t you have an app for self service?
• Why is there no phone number to contact Kogan Mobile?