Part 1: Contact Kogan Mobile
Step 1: Contact Us via Chat
If you would like to move your service from a physical SIM to an eSIM, contact Kogan Mobile through chat and let us know you would like to switch to an eSIM.
Part 2: Complete Authorisation
Step 2: Complete Authentication
Before an eSIM can be issued, you must successfully complete customer authentication.
To help protect customers from fraud and unauthorised account access, our agents will ask security questions to verify your identity.
Important: We cannot process an eSIM request if authentication cannot be completed successfully.
Part 3: Receive and Install Your eSIM
Step 3: Receive Your eSIM
Once your identity has been verified, our team will arrange your eSIM and send you a message containing your eSIM details and QR code.
Step 4: Install Your eSIM
Using the device you wish to activate:
- Open your device's Mobile Network or SIM Manager settings.
- Select Add eSIM.
- Choose Scan QR Code.
- Scan the QR code provided in the email.
- Follow the on-screen instructions to install the eSIM.
Important: Do not remove your physical SIM until the eSIM installation has been completed successfully.
Step 5: Confirm Successful Installation
Once installation is complete:
- Confirm the eSIM appears in your device's SIM settings.
- Ensure the eSIM status shows as active or ready to use.
- Make the eSIM your preferred or primary connection if prompted.
Part 4: Activation Complete
Step 6: Service Moved to Your eSIM
Once the eSIM has been installed successfully, your service will operate on the new eSIM and your physical SIM will no longer work.
Important Security Information
To protect customers from unauthorised SIM swaps, Kogan Mobile will only issue and activate an eSIM after successful customer authentication has been completed. If we are unable to verify your identity, we will be unable to process your request. This helps keep your mobile service and account secure.