Part 1: Purchase the eSIM
Step 1: Navigate to the Kogan Website
Click Here.
Step 2: Sign In
Select Sign In and enter your Kogan account credentials.
Note: If you do not already have an account, create one before proceeding.
Step 3: Search for eSIM
Use the search bar at the top of the page and search for eSIM.
Step 4: Select the eSIM Product
Review the available eSIM options and select the appropriate eSIM product. If you are an existing Kogan Mobile customer, ensure you select the eSIM only option.
Step 5: Add to Cart
Click Add to Cart on the selected eSIM product.
Step 6: View Cart
After the eSIM has been added, select View Cart.
Step 7: Proceed to Checkout
Review the items in your cart and click Checkout.
Step 8: Complete Purchase
Enter the required payment and billing details, then complete the purchase by selecting Confirm and Pay.
Part 2: Install the eSIM
Step 9: Locate Your eSIM Email
After your purchase is complete, you will receive an email containing your eSIM details and a QR code.
Step 10: Scan the QR Code
Using the device you wish to activate:
- Open your device's Mobile Network or SIM Manager settings.
- Select Add eSIM.
- Choose Scan QR Code.
- Scan the QR code provided in your email.
- Follow the on-screen instructions to install the eSIM. (Don't select this eSIM as your primary connection until you've contacted us to complete the sim swap for you)
Step 11: Confirm Successful Installation
Once installation is complete:
- Confirm the eSIM appears in your device's SIM settings.
- Ensure the eSIM status shows as active or ready to use.
- Make a note of the eSIM/SIM card number if displayed.
Part 3: Contact Kogan Mobile for a SIM Swap
Step 12: Contact Us via Chat
Once the eSIM has been successfully installed, contact Kogan Mobile through chat and advise that you would like to complete a SIM swap.
Step 13: Complete Authentication
Before a SIM swap can be processed, you must successfully complete customer authentication.
To help protect customers from fraud and unauthorised account access, agents will ask security questions to verify your identity.
Important: Ensure you provide the correct authentication information. If authentication cannot be completed successfully, we will be unable to process the SIM swap.
Step 14: Provide Your eSIM Number
Provide the eSIM/SIM card number from your newly installed eSIM to the agent.
Important: The SIM swap cannot be completed without the correct eSIM/SIM card number.
Step 15: SIM Swap Completed
Once authentication has been verified and the eSIM number has been confirmed, the agent will process the SIM swap and advise when the service has moved to your new eSIM. At this stage you should return to your Sim Setting and select the eSIM as your primary connect.