If you want to move your existing E-Sim to another device, you can simply reuse the QR code that you have previously scanned.
- Make sure you're connected to WiFi (not phone data)
- Delete the eSIM profile from your current phone
- Leave your current phone for a few minutes
- Scan the existing QR code onto the new phone. (Your existing QR code should be visible under the orders tab on the Kogan NZ Website)
You should then be able to add the eSIM to your new phone.
(If your phone has been lost/stolen, please reach out to us and we can arrange a replacement Sim and action a Sim Swap for you. Please be aware we will ask security questions to ensure the safety of your account)