Activation

Plan Renewal and Kogan Mobile SIM card expiry

• Do Kogan Mobile SIM cards expire?
• What happens if I do not renew my Prepay Plan?
• Will I receive any notification before my Prepay Plan/Renewal expires?

Kogan Mobile Website Issues

• How do I access the customer dashboard?
• How do I use the Kogan Mobile website?
• I am not able to sign in to the customer dashboard?

How do I activate my Kogan Mobile SIM card?

• How do I activate my Kogan Mobile SIM card?
• How do I do a SIM swap?
• How do I put my new Kogan Mobile SIM card into my phone?
• My handset reads - SIM locked
• My phone doesn't recognise the Kogan Mobile SIM card?
• My SIM card might be faulty?

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I’ve ordered my SIM card, now what?

• How long does it take for my Kogan Mobile SIM card to be delivered?
• I bought my Kogan Mobile SIM card and Handset together but I didn’t receive them together?
• What are your delivery timeframes?
• Where do I find my order confirmation?
• Where is my Kogan Mobile SIM card or Handset? Can I track them?
• Who do you use for delivery?

Add-Ons

• Can I buy more than one Prepay Plan at a time on the same number?
• I want to buy International Roaming Add-Ons
• I want to change my Add-Ons, how do I do that?
• I want to get more data - I’m always running out

Plan Payment

• Can I buy a Kogan Mobile SIM card from retail stores?
• Can you send the SIM card to my home/work address?
• Do I have to pay for my SIM card?
• How do I pay for my Prepay Plan?
• How do Vouchers work?
• I bought a voucher plan but it’s not working or accepted via your website?

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