My usage details are not updating in my dashboard - is it delayed?

The usage information in the portal can be delayed by up to 6 hours.

Please keep this in mind if you have been heavily using data.

For all Kogan Mobile Prepay Plans and Add-Ons, data usage deducted from your included data is rounded to the nearest KB.

Both downloads (data you receive) and uploads (data you send) count toward your data usage.

If you use up your data entitlements before its expiry date, access to data will cease until you renew or purchase a Data Pack Add-On.

You can check out our available Add-Ons here.

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