People can't call me since I transferred my existing number to Kogan Mobile?

If you have recently transferred your number, please note that a loss of service on the day of transfer is normal. For more information on key number transfer timeframes, see "Can you give me an update on my transfer to Kogan Mobile?"

If you’re trying to make a phone call but you’re receiving an error message, please try the following to resolve the issue:

1. Restart your phone: Turn your phone off and on again to refresh your network connection.
2. Ensure you have sufficient entitlements: You can log into your customer dashboard to check your usage here.
3. Check coverage: Make sure you’re in a Kogan Mobile coverage area using the Coverage Map.
4. Try a different number: This may indicate whether it’s an issue with your service or theirs.

If you’re still unable to successfully make or receive a phone call, please feel free to get in touch with our Customer Support team here for further assistance.

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