My Add-Ons are not working

There are two different ways to purchase an Add-On:

Credit/Debit Card

1. Login to your Kogan Mobile account by clicking here
2. Click Purchase Add-Ons from your account summary
3. Select the Add-On you wish to purchase and click Continue
4. Select your preferred payment method and click Confirm & Pay

The next screen will show your successful purchase information, including your order reference number. You will also receive a confirmation email shortly after.

Voucher
If redeeming an Add-On voucher onto your account, please do so in the same manner as if you were redeeming a Prepay Plan Voucher Code.

1. Login to your Kogan Mobile account by clicking here
2. Click Renew from your account summary
3. Enter your unique Voucher Code in the field provided

If you have purchased a Data Pack Add-On, ensure that your mobile data functionality has been turned on, and you are in a location with sufficient reception.

If your Add-On still isn’t working, please contact our Customer Support team here.

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