To keep a plan that is no longer available to buy, you must successfully auto renew the same plan before it expires.
If your plan expires:
- Calls, texts and data will stop until another plan is activated.
- You may not be able to select your previous plan again.
- Your mobile number will remain reserved for 50 days.
During the 50-day period, you can activate an available Kogan Mobile plan and keep your mobile number.
If you do not activate a plan within 50 days, your service will be deactivated and your number may no longer be recoverable.
If you believe a Kogan Mobile technical issue caused your renewal to fail, contact Customer Care for help.