My existing number transfer (porting) request has failed. What do I do?

If you have been notified that your transfer has failed and the existing number you are attempting to transfer is not working with your Kogan Mobile SIM card (i.e. you are unable to make or receive calls, send or receive messages or use any data entitlements), your request might have failed due to incorrect information. 

Common errors include: 

  • Existing SIM card number entered incorrectly (please check the number physically printed on your existing SIM card)
  • Incorrect account type chosen (Prepay or On-Account)
  • Incorrect previous service provider chosen

Please check all the information you have entered carefully when re-submitting your request, including that you are entering the information in the correct fields. 

To re-submit your number transfer (porting) request, simply login to your customer dashboard and click “Retry” next to failed transfer message or “Request Number Transfer” from the home page.

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