When you activate your new Kogan Mobile service, you will have the option to receive a new Kogan Mobile number or Transfer (Port) an Existing Number to our network. The only additional information you will need to provide is the existing phone number you are looking to transfer, and the current provider of that number.
To activate your Kogan Mobile SIM card, click here.
If you have already activated your Kogan Mobile SIM card and wish to transfer your existing number, you can do so from the Customer Dashboard as seen below:
When Transferring (Porting) your Existing Number, this will usually take less than 4 business hours, but can take longer on rare occasions.
To Transfer (Port) an Existing Number across to Kogan Mobile, it must still be tied to an active account with another provider. If you choose to Transfer (Port) your Existing Number, the best thing to do is keep your old SIM card in your handset until it stops working, then change to the new SIM card. (You will still be able to use your old SIM card until the transfer completes and your number moves to the Kogan Mobile network.)
Please note: A loss of service on the day of transfer is normal. This happens while your old provider is sending the number to us and generally lasts around 2 hours.