How Do I Transfer (Port) My Existing Number to Kogan Mobile?
Whether you're activating a new SIM or have already completed activation, you can transfer your existing mobile number from another provider to Kogan Mobile.
What You’ll Need
To complete the transfer, ensure you have:
- Your Kogan Mobile SIM card
- The mobile number you want to transfer
- Your account type with your current provider (Prepay or Postpay)
- Your account number (located on your invoice for Postpay accounts)
- Your Simcard number (for Prepay connections)
- If porting from an eSIM to Physical sim, you may require the ICC ID - details at the bottom of this page.
⚠️ Your number must still be active with your current provider.
Option 1: Transfer During Activation
- Activate your Kogan Mobile SIM card here.
- During the activation select “Transfer my existing number”.
- Enter your current provider details and submit the request.
- Wait for confirmation — usually within 4 business hours.
Option 2: Transfer After Activation
If you’ve already activated your SIM with a temporary number:
- Log in to your Kogan Mobile dashboard.
- Go to the Home Page.
- Click “Request Number Transfer”.
- Enter your transfer details:
- Mobile number to transfer
- Previous provider
- Account type and number
- Submit the request.
What Happens Next?
- The best thing to do is keep your old SIM card in your handset until it stops working, then change to the new SIM card. (You will still be able to use your old SIM card until the transfer completes, and your number moves to the Kogan Mobile network.)
- You will receive a txt message seeking approval to port your number, it's important you respond "yes" within 2 hours of receiving to ensure your transfer is successful.
- If you don't receive the txt message seeking approval - send "yes" to 2542 to allow your transfer to continue.
- Transfers typically complete within 4 business hours.
- Your temporary number will be replaced automatically.
Please note: A loss of service on the day of transfer is normal. This happens while your old provider is sending the number to us and generally lasts around 2 hours.
Troubleshooting Failed Transfers
Common reasons for failure include:
- Incorrect SIM card number: Double-check the number printed on your SIM.
- Wrong account type: Ensure you’ve selected Prepay or Postpay correctly.
- Incorrect provider: Make sure you’ve chosen the right previous provider and that the number you are porting is still active.
To find the ICCID (Integrated Circuit Card Identifier) of your eSIM, follow these steps based on your device type:
iPhone
- Open Settings.
- Tap General.
- Tap About.
- Scroll down to find ICCID under your eSIM details.
If you have multiple eSIMs, each will show a separate ICCID. Make sure the eSIM line is turned on to view its ICCID.
Android (Samsung, Pixel, etc.)
Method 1: Settings Menu
- Go to Settings > About Phone or Connections > SIM Manager.
- Select your eSIM and tap More Information or SIM Status.
- Look for ICCID.
Method 2: Dial Pad
- Open the Phone app.
- Dial
*#06#. - A screen will pop up showing your device info, including the ICCID.