I am receiving an error message when trying to call out?

If you’re trying to make a phone call but you’re receiving an error message, please try the following to resolve the issue:

1. Restart your phone: Turn your phone off and on again to refresh your network connection.
2. Ensure you have sufficient entitlements: You can log into your customer dashboard to check your usage here.
3. Check coverage: Make sure you’re in a Kogan Mobile coverage area using the Coverage Map.
4. Try a different number: This may indicate whether it’s an issue with your service or theirs.

If you’re still unable to successfully make a phone call, please feel free to get in touch with our Customer Support team here for further assistance.

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