When will I be able to use my phone if I transfer my service to Kogan Mobile?

If you're transferring your existing number to Kogan Mobile, this usually takes less than 4 business hours, but can take longer on rare occasions.

Number Transfer Support operates:

Monday to Friday - 08:00 to 17:00 NZST

When transferring to Kogan Mobile, the best thing to do is keep your old SIM card in your handset until it stops working, then change to the new SIM card. (You will still be able to use your old SIM card until the transfer completes and your number moves to the Kogan Mobile network.)

Please note: A loss of service on the day of transfer is normal. This happens while your old provider is sending the number to us and generally lasts around 2 hours.

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