Can you give me an update on my existing number transfer to Kogan Mobile?

If you're Transferring (Porting) an Existing Number to Kogan Mobile, the service changeover will usually take less than 4 business hours, but can take longer on rare occasions.

If something has gone wrong with your transfer, support for transfers operates:

Monday to Friday - 08:00 to 17:00 NZST

The best thing to do is keep your old SIM card in your handset until it stops working, then change to the new SIM card. (You will still be able to use your old SIM card until the transfer completes and your number moves to the Kogan Mobile network.)

Please note: A loss of service on the day of transfer is normal. This happens while your old provider is sending the number to us and generally lasts around 2 hours.

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