What is my phone number?

When you receive your Kogan Mobile SIM card in the mail, the default phone number attached to the SIM card will be printed on the Kogan Mobile SIM Pack.

mceclip0.png

When you activate your new Kogan Mobile service, you will have the option to use this new Kogan Mobile number or bring an existing number to our network.

To transfer a number across to Kogan Mobile, it must still be tied to an active account with another provider. If you choose to transfer your existing mobile number, the best thing to do is keep your old SIM card in your handset until it stops working, then change to the new SIM card. (You will still be able to use your old SIM card until the transfer completes and your number moves to the Kogan Mobile network.)

When transferring your existing number, this will usually take less than 4 business hours, but can take longer on rare occasions.

Please note: A loss of service on the day of transfer is normal. This happens while your old provider is sending the number to us and generally lasts around 2 hours.

Was this article helpful?
0 out of 0 found this helpful